Privacy Policy

At JM Cleaning Group (“Company,” “we,” “our,” or “us”), located at 43 Biscayne Dr, Selden, NY 11784, we are dedicated to protecting the privacy, confidentiality, and security of our clients and website visitors. This Privacy Policy outlines our transparent data collection, usage, and protection practices across our website (https://jmcleaningny.com) and through our phone, SMS, and in-person service operations.

1. Personal Information We Collect

We collect personal information that you voluntarily submit when requesting a cleaning estimate, booking an appointment, communicating with our dispatch team, or subscribing to service updates. This information includes:

• Contact Identifiers: Full name, telephone number (mobile and landline), and email address.
• Property & Service Details: Physical service address, residence square footage, number of bedrooms and bathrooms, presence of pets, entry access codes (lockbox, garage code), and specific cleaning instructions.
• Billing & Transactional Data: Invoicing address, transaction records, and masked payment tokens processed securely through encrypted PCI-DSS Level 1 compliant processors.
• Customer Correspondence: Records of phone calls, email inquiries, text messages, and customer feedback or review ratings.

2. Technical & Device Information (Cookies)

When you navigate our website, our servers automatically collect standard technical diagnostic information, including your IP address, browser type, device operating system, referring URL, pages viewed, and visit timestamps. We utilize essential cookies and privacy-friendly web analytics to improve website navigation speed, verify form submissions, and assess regional user engagement across Long Island. You can disable non-essential cookies through your browser settings without affecting core website functionality.

3. How We Use Your Information

We collect and utilize your personal information exclusively for lawful domestic and commercial service purposes, including:

• Calculating and generating transparent, binding flat-rate cleaning estimates.
• Scheduling appointments, routing mobile cleaning vehicles, and dispatching technicians from our Selden headquarters.
• Transmitting transactional notifications, booking confirmations, 24-hour arrival reminders, and electronic invoices.
• Conducting post-service quality check-ins and owner walkthrough reviews.
• Complying with applicable New York State legal, tax, and insurance reporting requirements.

4. Strict No-Sale Commitment

We do not sell, rent, monetize, or lease your personal information to third-party data brokers, marketers, or advertisers under any circumstances. We share your data only with trusted operational service providers who are contractually bound by confidentiality and data protection obligations — such as payment processing gateways, secure cloud hosting providers, and SMS dispatch platforms.

5. SMS & Text Messaging Policy

When you provide your mobile telephone number during quote requests or scheduling, you consent to receive transactional SMS text messages regarding your cleaning appointments (e.g., dispatch notifications, crew arrival estimates, and invoice receipts). Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or contacting our office directly. Opting out of SMS may require appointment updates to be delivered via email or telephone.

6. Data Security & Technical Safeguards

We implement comprehensive technical, physical, and organizational security protocols to protect your personal information against unauthorized access, loss, alteration, or disclosure. All website transmissions are encrypted using Transport Layer Security (TLS 1.3 / SSL). Payment card information is never stored directly on our internal servers; payments are processed through tokenized, certified merchant services complying with the highest PCI-DSS standards.

7. New York Privacy & Consumer Rights

Under the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security) and applicable consumer privacy regulations, Long Island residents have the right to request access to the personal data we maintain about them, request corrections of inaccurate records, or request deletion of personal information where statutory retention requirements permit.

8. Data Retention & Deletion

We retain customer service records, invoices, and communication histories only as long as necessary to maintain active client accounts, fulfill ongoing service guarantees, resolve disputes, and comply with state and federal financial accounting statutes. You may request the deletion of non-essential records by contacting our privacy officer.

9. Contact Our Privacy Administrator

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection measures, please contact our administrative team: