Terms of Service & Service Agreement

Welcome to JM Cleaning Group (“Company,” “we,” “our,” or “us”), operating from our primary headquarters at 43 Biscayne Dr, Selden, NY 11784. By scheduling, booking, or receiving residential, commercial, deep, or emergency cleaning services from JM Cleaning Group, you (“Client,” “Customer,” or “you”) agree to be legally bound by these Terms of Service.

1. Scope of Services & Binding Quotations

JM Cleaning Group provides professional residential house cleaning, recurring maid maintenance, deep sanitization, move-in/move-out rental turnover, post-construction cleanup, and commercial janitorial services. Initial estimates provided by phone, email, or online form are calculated based on Client-reported square footage, room counts, and property conditions.

If our on-site inspection reveals conditions that differ substantially from initial disclosures — including uncontained pet waste, severe hoarding, active insect infestation, or heavy post-renovation particulate — our lead technician will review necessary scope and pricing adjustments with the Client before initiating work.

2. Client Obligations: Utilities & Access

To perform effective cleaning, the Client must ensure that uninterrupted electrical service and continuous running hot water are operational throughout the service appointment. For vacant move-in and move-out appointments, utility accounts must remain active. If our technicians arrive and utilities are disconnected, the appointment may be canceled or rescheduled, subject to our standard lockout fee.

Clients must provide secure property access (e.g., physical presence, lockbox combination, garage keypad code, or hidden key). To protect domestic pets and crew members, dogs and cats must be secured in a designated room, crate, or carrier during service transit.

3. Cancellation, Rescheduling & Lockout Policies

We allocate dedicated labor hours and mobile vehicles for each confirmed appointment. We require at least 48 hours advance notice to cancel or reschedule a confirmed booking without penalty.

• Cancellations with 48+ Hours Notice: Full refund of any deposit or seamless schedule transfer with zero fees.
• Cancellations with 24–48 Hours Notice: Subject to a $50 administrative scheduling adjustment.
• Same-Day Cancellations or Lockouts (under 24 hours): Subject to a charge of up to 50% of the scheduled service quote to compensate our dispatched technicians.

4. 100% Satisfaction Walkthrough Guarantee

We take immense pride in our workmanship. Our founder, Mohsin “Mo” Saeed, insists on conducting an on-site walkthrough with the Client upon service completion whenever possible. If any included checklist item was overlooked or fails to meet your reasonable expectations, our crew will re-clean the area immediately on the spot.

For vacant turnover or move-out cleanings where the Client cannot be physically present, any landlord cleaning flags reported to our Selden office within 24 hours of service completion will be reviewed and re-cleaned within 24 to 48 hours at no additional expense.

5. Payment Terms & Billing

Payment is due in full upon completion of the cleaning service following the final inspection. We accept major credit cards (Visa, MasterCard, American Express, Discover), bank debit cards, automated ACH electronic transfers, and verified business checks. Unpaid balances exceeding 14 calendar days are subject to a 1.5% monthly late finance charge.

6. Insurance, Accidental Breakage & Liability Limitations

JM Cleaning Group maintains $2,000,000 in commercial general liability insurance, commercial vehicle coverage, and New York State statutory workers' compensation. Our technicians treat your home and possessions with extreme care. However, in the rare event of accidental breakage:

• The Client must report any alleged damage to our management within 24 hours of service completion with timestamped photographic evidence.
• We reserve the right to repair, replace, or submit an insurance claim for verified damage caused directly by our personnel.
• We are not liable for pre-existing structural defects, unstable wall hangings, unsealed natural stone surfaces, or antique heirlooms valued over $500 that were not identified and secured prior to service.

7. Non-Solicitation of Personnel

The Client agrees not to directly solicit, recruit, hire, or engage any current or former employee or technician introduced by JM Cleaning Group for independent private domestic services outside of our company for a period of twelve (12) months following the last date of service.

8. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the State of New York. Any legal action or proceeding arising under this agreement shall be initiated exclusively in the state courts situated in Suffolk County, New York.

9. Contact Information

For questions regarding our terms, service agreements, or cancellation policies, please contact our administrative office: